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DreamHost’s shared, VPS, and dedicated hosting network consists of Apache, nginx and lighttpd web servers running on the Ubuntu operating system. DreamHost also offers cloud storage and computing services for entrepreneurs and developers, launched in 2012. The control panel for users to manage all services is a custom application designed in-house and includes integrated billing and a support ticket system. DreamHost’s staff contribute to an official blog and a customer support wiki.
DreamHost does not offer call-in phone support, but customers can pay extra to request callbacks from support staff. Furthermore, a live chat option is available for all accounts when the level of support emails is low. This option is always available for customers that already pay the monthly fee for callbacks. The company hosts in excess of one million domains.
In 2006, the company began a beta version file hosting service they called “Files Forever”.The company stated that existing customers could store files “forever” after paying a one-time storage fee and redistribute or sell them with DreamHost handling the transactions. As of November 2012, this service was no longer offered to new customers. In April 2013, DreamHost mentioned that the Files Forever service had been discontinued and that they would focus on building a better-supported storage technology.
Free application hosting
In 2009, the company began offering free web application hosting. With either their own domain or a free subdomain, customers are able to make use of a number of open source applications, such as WordPress and MediaWiki without charge. The service is similar to and can be integrated with, the Google App Engine. Through a control panel, customers are able to manage their applications or upgrade to the standard, fully managed hosting service.